Making “cold calls” is not an easy thing to do. It can be a full, part-time job to do it right. When executed correctly, however, you will generate profits while cultivating new clients. But there is a definite process when it comes to learning the art of the “cold call.”
Before we begin, you must realize, and be ready for, what work may come from your calls. If you are going to sell yourself as a brand or a product, it better be good. You must be ready to take on the job that you will eventually get from cold calling and you have to show up and do what you do best. Sometimes, you hit it off with the client and they love you and your work and you love them and everyone is happy. Other times, not so much. “Cold Calling” usually means you are willing to take whatever you can get for a first project and you must do the best job possible, no matter what. Otherwise, why bother at all?
I think of “cold calling” as an exercise of my assertiveness and ability to follow-through. Ultimately, it is your reputation as an artist, that is at risk with this exercise and you are not in control of that. The only thing you have complete control of is the level of design, service and professionalism you are going to give your new clients to be. Do your best and most likely the client will hire you again. There’s nothing better than getting a cold call from the right person at the right time. Especially, if the person doing the cold calling turns out to be great.
Where to begin? First, think of what types of companies you would like to offer your services to (e.g., ad agencies, entertainment agencies, etc.), Google the top 100 of that type of business in your area and print out the list. You may have to do some research to find the right list for you, but if you are good with Google searches, you can do it quickly. You must remember to keep the print-out of the companies you intend on calling so that you can take notes about the day you call, as well as the result of your call. You will need this information to follow-up later.
What are you going to say? It is important to know what you are going to say, before you pick up the phone to call, because you have a very short time to tell whomever answers the phone who you are and why you are calling. I would definitely practice your calls with a friend first if you are unsure of your calling skills. It is good to know what you are going to say, but it should be natural and not like you are reading from a script. When you call, ask for the person in charge of hiring whatever it is you do. For example, if you are a freelance graphic designer, ask who the person is in charge of hiring freelance designers. If they are unavailable to talk to you or you are asked to go to voicemail, make sure you get the name, title and email address of the person you are trying to contact. Ask the person who answers the phone for that specific information, if you don’t already have it from your research of the company.
What are you going to do? If you get the opportunity to talk to the hiring person in charge of freelancers, be prepared to speak up. This is your opportunity to sell yourself. Make sure you remain calm, keep it short and use your professional business voice. You will want to ask educated questions that pertain to your expertise and you will need to email them a copy of your resumé, as well as your website URL and/or any files or links that showcase your work. If you are transferred to voicemail, you will still need to send the email with your resumé and links.
Follow up. The biggest mistake you can make is to not follow-up on efforts put forth to make “cold calls.” Projects will not come down from the sky like rain, so you have to keep reminding people that you’re out there. If you don’t tell someone you are looking for work, how will they know to consider you for the job? Keep track of who you actually talk to or who you send an email to – don’t send duplicate emails or forget to include someone who doesn’t want to be contacted again. It is just as important to respect any requests that you do not send something via email or if the company policy forbids giving out email addresses. There is nothing in it for you to beat a dead horse.
Cold calling works. But, you must be ready to run when the starting gun blows. Read what two of the top business magazines say about it, below.
Tips and Techniques for Cold Calling – Inc.com
Tips for Successful Cold Calling – Businessweek